Behind every message you send us is a real team whose job is to read it, understand what you need, and give you a useful answer. We are not a bot farm. We handle questions about accounts, payments, bonuses, technical issues, and anything else that comes up when you are using the site.

The contact channels available to you — live chat and email — are listed on this page. Use whichever suits the situation. Live chat is better for something you need resolved now. Email works well when you want to set out a more detailed problem or attach a document.

Getting your question answered in one exchange

The single most useful thing you can do before you write to us is gather the relevant details first. If your message is about a payment, include the transaction amount, the method you used, and the approximate date and time. If it is about a bonus, tell us which promotion you are asking about and what you expected to happen versus what actually happened. If something went wrong in a game, the game title and the round ID — usually shown in the game's history or settings — will let us look up exactly what occurred. The more specific you are, the less likely we are to need to ask a follow-up question before we can help you.

We will always verify your identity before we discuss or change anything on your account, so be ready to confirm the details you registered with. We will never ask you to send your password, your full card number, or any security code by email or chat. If anyone claiming to be from our team asks for those things, do not provide them and let us know immediately.

Complaints and responsible gambling requests

If you are raising a complaint rather than an ordinary question, tell us that clearly at the start of your message. A complaint follows a different path internally — it is reviewed with a record kept at each stage, and you will receive a formal response rather than a conversational reply. If we are unable to resolve your complaint to your satisfaction, we will explain what options are available to you from there, including any applicable external processes.

Requests about deposit limits, loss limits, cooling-off periods, and self-exclusion are treated as a separate category and handled with particular care. If you ask us to restrict your account in any way, we will act on that request. We will not try to talk you out of it, offer you an alternative, or delay while we check whether you are sure. If you are asking for a self-exclusion, tell us the duration you want and we will apply it. These requests take priority over everything else in your message, so if you include one alongside another query, we will deal with the restriction first.

Whatever brings you to this page, we want the process of contacting us to feel straightforward. Write to us plainly, include what you know, and we will take it from there.